Cancelling an Order
To cancel an order, please send us an email or call us at 1-888-900-4857
Customer Return/Credit Memo Policy
We appreciate your business and recognize that you may occasionally want to return product that you purchased from Apollo Sprayers International, Inc. In order to facilitate the prompt handling of your return and to avoid any misunderstandings we have outlined our return policy below:
Returns / Repairs
A Return/Repair Authorization (RA) must be issued by one of our salespersons or repair technicians before any merchandise is returned. You can obtain an RA by telephone, fax, or e-mail. The sales person will need to know the original invoice number, date of purchase, where purchased, and reason for the return in order to complete the RA.
Returned merchandise is subject to 15% restocking fee, unless it is defective or was shipped in error.
Due to the cost of administering returns, there is a $25.00 minimum, unless it is defective or was shipped in error.
No merchandise can be accepted for credit after three months from the original invoice date NO EXCEPTIONS.
Repairs need to be shipped to Apollo Sprayers with all pertinent contact and return shipping information. An estimate will be made, unless under full warranty, and you will be contacted via telephone or e-mail of the cost to repair. The repair will be completed only when the estimated price is confirmed back to Apollo Sprayers and payment has been arranged.
The R/A number must be displayed on the outer box or on the shipping label. Failure to have this number clearly displayed will result in refusal of the return/repair.
Warehouse Shortages and Overages
Despite our best efforts, mistakes are sometimes made in filling orders. We honor shortages and claims with the expectations that overages will also be declared.
If you do not receive all the merchandise that is listed on the packing slip, or you were sent product that is not listed, please notify our office immediately.
In accordance with our terms of sale, shortages must be reported within three (3) calendar days.
Freight Shortages / Damaged Merchandise
All merchandise leaves our factory in perfect condition. If you do not receive all the boxes on the bill of lading, or if ANY of the boxes are damaged, you must IMMEDIATELY notify U.P.S. or the freight carrier and initiate a claim and/or trace.
Please at this time also notify us so that we can initiate a trace or advise U.P.S. or the carrier of a pending claim. Time is of the essence!
In both instances the claim or trace must be made by YOU within three (3) calendar days. FAILURE TO DO THIS COULD RESULT IN YOUR CLAIM BEING DENIED!
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you have any doubt about a shipment please call us immediately at (760) 727-8300.
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